Privacy Policy and Terms

Privacy Policy

Information We Process

Depending on the app and services you use, we may process account and contact details, profile or role information, council or toll service records, device activity, vehicle, journey, ticket or collection information, payment references and receipts, notification preferences, and support requests.

How We Use Information

We use information to provide the relevant council or toll service, authenticate users, process and reconcile transactions, issue tickets or receipts, send service notifications, provide support, protect the services, perform auditing, and meet legal obligations.

When Information Is Shared

Information is shared only as needed with authorised service providers, payment partners, the responsible council or toll authority, and public authorities where required to operate the service or comply with law.

Security and Retention

We use reasonable administrative and technical safeguards to protect information. Information may be retained for as long as needed for service delivery, security, auditing, dispute resolution, and applicable legal obligations.

Your Choices

You can manage available app permissions and notification settings on your device. Privacy rights and available requests depend on the service and applicable law.

Terms and Conditions

Use of the Apps

You must provide accurate information, keep your sign-in details secure, and use the apps only for lawful council or toll-service purposes.

Accounts and Transactions

You are responsible for reviewing information, receipts, and payment references issued through the relevant app. Fees, refunds, disputes, enforcement actions, and related service decisions remain subject to the responsible authority's rules and applicable law.

Collector Access

Ticket Toll Collector and Council Collector may be used only by users assigned to an active authorised role. Collectors must protect credentials, verify service information accurately, and report lost devices, suspected unauthorised access, or operational discrepancies without delay.

Changes to This Page

We may update this Privacy Policy and Terms when services, legal requirements, or operating procedures change. The current version will be published on this page.

Contact

For privacy questions, requests, or concerns, use the support contact available in the relevant app or contact the responsible council or toll authority.